Returns & Warranty

Warranty

Our hybrid batteries and reconditioned components are supplied with the warranty stated on each product page (typically 3–12 months). The warranty covers failure of the supplied part under normal use. It does not cover damage caused by incorrect fitting, accident, misuse, or faults elsewhere in the vehicle’s hybrid system.

Fitting

For battery and high-voltage components, we strongly recommend professional fitting. We offer fitting at our Leeds workshop and a mobile service across West Yorkshire. Warranty claims may require proof of correct installation.

Returns

Under the Consumer Contracts Regulations, where applicable you may cancel an online order within 14 days of receiving the goods. Items must be unused, in their original condition and packaging. Some items (e.g. electrical parts that have been fitted or test-installed) may not be eligible for return on change of mind.

• Contact us before returning any item so we can advise.
• Return postage for change-of-mind returns is the customer’s responsibility.
• Faulty or incorrectly supplied items will be refunded or replaced at our cost.

Refunds

Approved refunds are issued to the original payment method, normally within 14 days of us receiving and inspecting the returned item.

How to start a return

Email info@smarttoyotahybridsolutions.co.uk or call 07498 387505 with your order reference and we’ll guide you through it.